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Patient Participation

Patient Survey 2019

Click here for the results of the 2019 survey.

All About Our Patient Participation Group

The Clarkson Surgery has set up a Patient Participation Group to give us feedback on the range and quality of our services and tell us where we can improve.

The response to our posters asking for members wasn’t great, only four patients signed up!

Our aim is to reach a wide range of patients so we get views from across our population. To make it as easy as possible for you and us, we will also be setting up virtual group. This means most of the communication will be through email and completing online surveys.

What will be involved?

The main role of the group is to give us feedback through a survey. Patients will be asked a series of simple questions about how we are doing.

We want to pose the right questions, so the group will be asked to tell us what questions we should be asking. We will then publish the survey results along with our proposal to improve the areas it highlights as in need of change. You will have the chance to let us know if you agree with our plans. At the end of the year we will publish the results of our achievements.

Frequently asked questions

Q. Why are you asking people for their contact details?
A. We want to talk to people about the surgery and how well we are doing to identify areas for improvement.

Q. Will my doctor see this information?
A. No. It is purely to contact patients to ask them questions about the surgery and how well we are doing. Your doctor will only see the overall results.

Q. Will the questions you ask me be medical or personal?
A. They will be general questions about the practice, how we are providing services and what we can do to improve them.

Q. Who else will be able to access my contact details?
A. No one beyond the practice.

Q What is a patient representative group?
A It is a group of volunteer patients who are involved in shaping the services to patients.

Q. Do I have to take part in the group?
A. No, but if you change your mind, please let us know.

Q. What if I no longer wish to be on the contact list or I leave the surgery?
A. We will ask you to let us know if you do not wish to receive further messages. If you leave the practice, you will no longer be eligible to remain on the group.

Q. Who do I contact if I have further questions?
A. Moira Cernik, Managing Partner.

Thank you in advance for your help.

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