|
Practice
Charter Standards
Your
Responsibility To Us
- Help us to help you.
- Please let us know if you change your name,
address or telephone number.
- Please do everything you can to keep
appointments. Tell us as soon as possible if you cannot.
Otherwise, patients
will have to wait longer.
- We need help too - please ask for home visits
by the doctor only when the person is too ill to visit the surgery, and if possible between 8.30 and 10.00am.
- Please keep your phone call brief and avoid calling during the peak morning
time for non-urgent matters.
- Test results take time to reach us,
so please do not ring before you have been asked to do so. Enquiries about
test ordered by the hospital should be directed to the hospital, not the practice.
- We ask that you treat the doctors and staff with courtesy and respect.
- Please read our practice booklet. This will help you to get the best
out of the services we offer. It is important that you understand the information
given to you. Please ask us questions if you are unsure of anything.
- Remember, you are responsible for your own health and the health of your
children. We will give you our professional help and advice, please act upon
it
- Please ask if you wish to see your doctor.
Suggestions/Complaints
If you have a suggestion about the service we provide, please contact the practice
manager, Mrs Suzanne Hurst. Your suggestion or complaint will be investigated and
the Clarkson Surgery will try to come to a satisfactory solution with you.
We
have a leaflet explaining our complaint system, available from reception.
Zero
Tolerance
We strongly support the NHS policy on zero tolerance.
Anyone attending the surgery who abuses the GPs, staff or other patients be it
verbally, physically or in any threatening manner whatsoever, will risk removal
from the practice list. In extreme cases we may summon the police to remove offenders
from the practice premises.
Confidentiality
We ask you for personal information so that you can receive care and treatment.
This information is recorded on computer and we are registered under the Data
Protection Act. The practice will ensure that patient confidentiality is maintained
at all times by all members of the practice team. However, for the effective functioning
of a multi-disciplinary team it is sometimes necessary that medical information
is shared between members of the team.
Freedom Of Information Act
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.
Primary Care Trust
The practice is part of the Cambridgeshire Primary Care Trust (PCT) who are based at:
Ida Darwin
Fulbourn
Cambridge
CB21 5EE
Tel: 01223 884008
|
